News
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COMMUNIQUÉ DE PRESSE
Balto Named Automation Solution of the Year Finalist at 2024 CCW Excellence Awards
Balto named finalist in Automation Solution of the Year category at CCW Excellence Awards, for innovative real-time guidance to contact centers. CEO Marc Bernstein to lead session on AI in Contact Centers -
COMMUNIQUÉ DE PRESSE
Balto Releases QA Copilot, Superhuman Levels of Accuracy and Consistency
Balto unveils the latest leap forward in QA automation for contact centers with Balto QA Copilot. This new generative AI tool allows users to auto-score calls based on natural language criteria, revolutionizing traditional QA methods. Balto QA Copilot redefines the future of quality assurance in contact centers, enabling teams to focus on meaningful interactions rather than tedious scoring. Learn more about Balto QA Copilot in an educational webinar on January 25th. -
COMMUNIQUÉ DE PRESSE
Balto Ensures Unparalleled Contact Center Visibility with Screen Recording
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COMMUNIQUÉ DE PRESSE
Balto Joins 8x8 Technology Partner Ecosystem to Support Exceptional AI Experiences
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COMMUNIQUÉ DE PRESSE
Balto Partners with Zoom to Unleash Agent Performance in the Contact Center
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COMMUNIQUÉ DE PRESSE
Balto Hits Milestone of 200 Million Conversations Guided in Real-Time
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