VETCOMM Reduces Costs and Improves Service for Veterans by Moving Call Center In-House

CeCors, Inc. (OTC PINK:CEOS), through its subsidiary VETCOMM, has announced a strategic shift by moving its call center operations in-house. This transition is expected to save the company around $15,000 per month, create new jobs, and enhance customer service.

The partnership with MVA Solutions ended on June 24, 2024. Since then, VETCOMM has transitioned to an in-house model with positive results. The new team has taken over inbound and outbound call operations, showing improved efficiency and customer service.

CEO Kate Monroe stated, "Our operations staff has scaled to meet demands, improving our systems and processes. This allows us to scale quickly and efficiently, making the company more profitable."

The in-house team consists of six trained professionals, including a call center manager, tasked with managing communications and addressing veteran concerns promptly. The shift ensures every call is efficiently managed, improving the overall service quality.

The team integrates communications across platforms, ensuring agents are well-trained and calls are recorded for quality assurance. This operational shift underlines VETCOMM's commitment to service and operational efficiency, positioning the company for continued growth and profitability.