TaxConnex Achieves Notable NPS Score, Reinforcing Its Commitment to Exceptional Sales Tax Outsourcing Services

TaxConnex®, a leading sales tax outsourcing firm, proudly announced a remarkable achievement of securing a Net Promoter Score of 87, conveyed through a client satisfaction survey. This score is considered world-class and significantly exceeds the finance/accounting industry's standard of 41 in 2023. Such a rating is not only a testament to TaxConnex's exceptional service but marks the fourth consecutive year the firm has attained this laudable status. According to TaxConnex, this accomplishment underscores their unwavering commitment to providing the highest level of service in sales tax compliance solutions.

The survey further highlighted that 99% of TaxConnex's clients found the frequency and quality of communication with their advisors exceeded expectations. Additionally, clients emphasized the importance of quality service and having a trustworthy advisor as pivotal attributes of an outsourced service provider. TaxConnex's focus on these aspects likely contributes to the over 97% of clients expressing a strong likelihood of continuing their partnership, and 96% claiming extreme satisfaction with the firm's management of their sales and use tax compliance obligations.

Founded by Robert Dumas, TaxConnex aims to offer a comprehensive, technology-enabled solution for businesses needing outsourced sales tax services. Dumas expressed pride in his team's ability to maintain exceptional service levels amidst growth. TaxConnex's offerings include a wide range of sales tax compliance solutions, designed to relieve businesses of their sales tax burdens by providing expert consultation and compliance services tailored to multi-state tax responsibilities.