SurveySparrow Forays Into Generative AI With New Features to Revolutionize Customer Experience

SurveySparrow, a leading experience management platform trusted by global brands like Siemens and McDonald's, recently launched generative AI features to transform how businesses capture and analyze customer feedback. This development sets a new standard in customer experience (CX) management.

The platform, known for being the world's first chat survey software, introduces "AI Wings" and "CogniVue." These AI features help businesses refine customer experiences at every touchpoint.

AI Wings automates feedback collection, streamlining the process from crafting survey questions to analyzing data. With over 20 features, AI Wings enables businesses to create exceptional customer experiences.

CogniVue, an intelligent data analyst, transforms unstructured text feedback into actionable insights. This tool helps identify customer sentiment and key drivers behind business metrics, aiding Voice of the Customer analysts in making accurate decisions.

Shihab Muhammed, Founder and CEO of SurveySparrow, states, "Embracing generative AI allows us to turn data into dialogues and insights into actions, making customer experience more human-centric."