Suralink Wins Gold in 2024 Titan Business Awards and Advances to International Accounting Awards Finals for Customer Service

Suralink, a leading client interaction platform for accounting and professional services firms, has won gold in the Titan Business Awards' Customer Service Team of The Year category. Additionally, the company has advanced to the finals of the International Accounting Awards for best customer service. These accolades highlight Suralink's commitment to exceptional client service.

The Titan Business Awards recognize global industry leaders for their innovation and achievements. The International Accounting Awards celebrate top accounting firms and vendors, acknowledging their accomplishments in various financial disciplines.

"It's a huge honor to see our hard work recognized," said Ryan Smith, VP of Customer Success & Support at Suralink. "Our teams have worked tirelessly to ensure a quick and seamless experience for our customers and their clients."

Suralink boasts a customer satisfaction rating of 95.8%, with chat response times of 49 seconds and email response times of 15 minutes. The company's platform consolidates document management into a single, secure space, enhancing the client experience.

"Even with our growth, we’ve maintained high service levels," Smith added. "These awards affirm our efforts, and we will continue to raise the bar for customer service."