Level AI Closes $39.4m In Series C Funding To Enhance CX With AI-Driven Quality Assurance Solutions

Level AI has announced the successful closure of a $39.4 million Series C funding round, raising its total funding to $73.1 million. The round was led by Adams Street Partners, with additional investment from Cross Creek, Brightloop, and notable CX leaders. Existing investors Battery Ventures and Eniac Ventures also participated. The funding aims to boost growth, product development, and innovation.

CEO Ashish Nagar expressed excitement for this growth phase, underscoring investors' confidence in Level AI's market potential. The company focuses on enhancing contact centers with AI-driven solutions, including generative AI and specific LLMs, to improve customer interactions.

Level AI's technology utilizes unstructured conversational data to automate quality assurance and provide deep generative AI insights. Approximately 90% of all business data is unstructured, highlighting the importance of Level AI's solutions.

The new investment will support strategic growth in product development, engineering enhancements, and rigorous R&D efforts. Recruitment of top-tier talent across the organization will also be prioritized to meet dynamic market demands.