Infosys Launches Customer Experience Suite for Salesforce

Infosys, the global digital services leader, has introduced the Infosys Customer Experience Suite for Salesforce, aimed at enhancing enterprises' digital transformation. This suite leverages Infosys Topaz and Salesforce's generative AI capabilities to streamline operations, fostering effective customer interactions.

The suite automates various processes including service inquiries and sales tasks, providing context-aware experiences. It integrates seamlessly with existing ecosystems to boost efficiency and supports real-time decision-making, adhering to ethical standards. The solutions target operational success across sales, services, and marketing channels, delivering measurable efficiencies.

Successful implementations include transforming sales processes for research institutes and upgrading customer service operations for media companies, impacting customer satisfaction positively. Infosys and Salesforce's strengthened collaboration positions them to significantly aid enterprises in achieving sustainable growth and productivity in an AI-driven landscape.