ICS.cx Becomes Only NICE Partner to Host WFM in the Cloud

MEDFORD, NJ / ACCESSWIRE / June 26, 2024 / ICS.cx, a customer experience technology integrator, is now the exclusive NICE Partner hosting the NICE Workforce Management (WFM) platform in the cloud. The NICE WFM leverages AI and machine learning to optimize workforce and call center operations.

NICE WFM in the ICS Cloud enhances customer experience by automating complex processes, cutting administration costs, and eliminating expenses associated with OS, database, servers, and support for on-premise solutions. This cloud solution offers a 25% cost reduction over three years compared to on-premise installations.

The ICS Cloud facilitates quicker implementation as it requires no additional hardware. It also improves forecasting, scheduling, and employee engagement. The new Version 8.0 includes integrations with HR systems such as UKG, Workday, and ServiceNow.

ICS.cx has partnered with NICE since 2015 and holds complete NICE Cloud and ISO 27001 certifications. Their cloud is SOC2-compliant, supported by the ICS 24/7 Onshore U.S. Support Team, and ensures a "4-Nine Uptime" (99.99%).