Hisense Recognized as TV Industry's First Customer Centricity Lighthouse Factory

Hisense's Visual Technology Qingdao Factory has been honored by the World Economic Forum (WEF) as a Customer Centricity Lighthouse, marking a first in the global television sector. This recognition is part of the WEF's Global Lighthouse Network, spotlighting factories that leverage advanced digital technologies for enhanced customer value and operational performance.

In light of evolving consumer demands and cost pressures, the factory underwent a significant digital transformation. By integrating AI, big data, and VR, it achieved an 84% Net Promoter Score, cut R&D cycles by 34%, and reduced material costs by 18%.

This accolade underscores Hisense's commitment to integrating customer insights into product development, aligning with its strategy for human-centric digital transformation.