Balto Logs 300 Million Conversations Guided in Real-Time

ST. LOUIS, MO / ACCESSWIRE / August 19, 2024 / Balto, the pioneer in providing real-time guidance for contact centers, has announced a significant milestone. The company has now guided 300 million conversations in real-time. This marks the third consecutive year of exponential call growth for Balto, following 200 million calls in June 2023 and 100 million in January 2022.

"Logging 300 million calls underscores the dedication we've invested in crafting the premier solution for our customers," said Erin Ryan, Balto's CFO. The milestone highlights Balto's ability to deliver real-time insights and recommendations, setting it apart from competitors in a rapidly innovating industry.

Balto's Real-Time Guidance and QA Copilot platforms enable contact center agents and managers to work more efficiently. CTO Mike Goldstein emphasized the company's continued investment in AI and R&D ensures Balto's leadership in the market for future milestones.

Recently, Balto received notable industry recognitions, including Automation Solution of the Year at the 2024 CCW Excellence Awards and a spot in the 2024 CRM Top 100 Companies for Customer Service.