AVOXI Launches Innovative Cloud Service for Enhanced Global Voice Performance

AVOXI introduced the AVOXI Cloud Service, a groundbreaking integrated software and support solution designed to elevate international voice conversations for enterprises and contact centers globally. This first-of-its-kind service merges application integration, number management, analytics, call routing, and security features to facilitate exceptional voice management and scalability, announced on March 19, 2024.

Incorporating 40+ ready-to-use integrations with major contact center and business applications such as Genesys, NICE, Microsoft Teams, Twilio, and Zoom, the AVOXI Cloud Service aims at seamless voice service integration within existing setups. Additionally, it emphasizes enterprise-grade security, introducing encrypted SIP, fraud monitoring, and expanded single-sign-on options.

The service also unveils new tools for intelligent call routing and number management, providing businesses with comprehensive insights for superior call quality. AVOXI touts its Flow Builder's advanced features for optimizing customer call routing and management. Supporting these offerings, AVOXI differentiates with two support models, backstopped by its expert team's insights for proactive issue resolution.

CEO Barbara Dondiego highlighted the service's design around real-world client needs, intending to disrupt and set new standards in the international cloud voice industry. The solution will be showcased at Enterprise Connect in Orlando, with AVOXI offering insights into its capabilities catered to enterprises and contact centers worldwide.

AVOXI Cloud Service is available in Standard and Premium packages, catering to varying enterprise needs, from regional operations to global deployments requiring advanced support and security standards. Details for these offerings can be accessed through AVOXI's pricing comparison page.