ACT Earns Silver Stevie Award for Excellence in Customer Service Outsourcing

Advanced Call Center Technologies (ACT) was honored with a Silver Stevie Award in the "Customer Service Outsourcing Provider of the Year" category at the 18th annual Stevie Awards for Sales & Customer Service. The event, which recognizes global leaders in customer service and sales, was held at the Bellagio in Las Vegas. More than 400 professionals from various countries attended the ceremony on April 12, 2024.

ACT, known for integrating comprehensive employee and customer experience strategies, received this award in a competitive field, with over 2,300 nominations from 44 nations. This recognition underscores ACT’s commitment to innovative customer service solutions, heavily influenced by their unique employee ownership structure. According to ACT President and CEO Hunter Croft, employee ownership has been instrumental in enhancing service delivery and client value.

The Stevie Awards are considered a benchmark for excellence in the business realm, acknowledging remarkable achievements in over 150 categories related to customer service, contact centers, and sales. ACT's award highlights its role as a prominent player in the industry and a supporter of world-class brands, driven by a workforce dedicated to exceptional service.